RETURN POLICY
At Toboggan Canada, we want to make sure you are completely satisfied with our products. If you are not fully satisfied, item(s) ordered on www.toboggancanada.com may be returned to us within 30 days of order, if the below requirements are met-
- Unwashed
- Unworn
- Hangtags still attached
- In its original packaging
Returns will be inspected by Toboggan Canada and will be fully refunded (minus any restocking fee) to your original method of payment.
Please allow 10-15 business days for the credit to post to your bank account or original payment method.
Shipping fees (if applicable) are non refundable.
Items marked as “FINAL SALE” or bought from the "SALE" section of the website/collection page cannot be exchanged or returned.
Please scroll down to check which items qualify for a refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges are accepted within 30 days of order. Any demand for exchanges must follow the same procedure as returns indicated above.
Only 1 exchange per transaction/order will be authorized for a Prepaid Return Label.
Please scroll down to check which items qualify for a refund.
Restocking FEE
Returns for refund will be subject to a $12 restocking fee. If there are multiple return items in one order, only a one time fee of $12 will be deducted from the refund request. If there is only 1 item to return, the same restocking fee applies.
For Return and Refund:
Returns will be inspected by Toboggan Canada and will be fully refunded to your original method of payment (minus any restocking fee).
Please allow 10-15 business days for the refund amount (minus any restocking fee) to be returned to your bank account or the original payment method.
What qualifies for Return and Refund?
- Full priced items
- On season items
- Items purchased with discount amount up to 40%.
Purchased within 30 days.
Items purchased from “Sale”, “Final Mark Down”, “Final Sale” or “Clearance” section of the website does not qualify for “Return and Refund option”. (EXCHANGE ONLY)
For Return and Exchange:
Items returned for an exchange will need to reach our warehouse and inspected before the exchange item is sent out.
Please allow 3-5 business days for the return to be processed.
Please allow 3-5 additional business days for the exchanged item to be shipped to your address.
For faster exchange, we advise you to return the item in your possession for a refund and order a new style/size from our website.
What qualifies for Return and Exchange?
- Full priced items
- On season items
- Items purchased with discount amount up to 40%.
- Items purchased from “Sale” section of the website (depends on stock availability)
- Purchased within 30 days.
“Final Mark Down”, “Final Sale” or “Clearance” section of the website does not qualify for “Return and Exchange” option.
For Return and Store Credit:
Toboggan Canada offers the option for return and refund in the form of store credit.
In case an item is returned for store credit, the total value of the order will be available in the form of a store credit and will be delivered to you via email.
Store credit is valid for up to 12 months from the date it is issued.
Store credit is made available to the customer via Digital Gift Card.
What qualifies for Return and Store Credit?
- Full priced items
- On season items
- Items purchased with discount amount up to 40%.
- Items purchased from “Sale” section of the website (depends on stock availability)
- Purchased within 30 days.
“Final Mark Down”, “Final Sale” or “Clearance” section of the website does not qualify for the “Return and Exchange” option.
Items that qualifies for a return, exchange or store credit must be
- Unwashed
- Unworn
- Hangtags still attached
- In its original packaging
In order for refund / exchange or store credit to be issued.
Warranty Returns
Toboggan Canada, Inc will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Toboggan Canada, Inc to process your warranty claim within 7-10 business days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
For warranty claims, please email us with your 4 digit Order Number along with pictures (preferably video), clearly showing the fault you are trying to report and a full length picture of the jacket.
You can email us at: info@toboggancanada.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start the return/exchange process, click on the link below:
https://toboggancanada.com/a/returns
