To start the return/exchange process, click HERE.
RETURN POLICY
At Toboggan Canada, we want to make sure you are completely satisfied with our products.
If you are not fully satisfied, item(s) ordered on www.toboggancanada.com may be returned to us within 30 days of order, if the below requirements are met.
-
Unwashed
-
Unworn
-
Hangtags still attached
-
In its original packaging
Please advise within 7 days if the item received is damaged or defective.
Items marked as “FINAL SALE” cannot be exchanged or returned.
All Marketplace customers, please contact us directly through the Marketplace portal.
FOR RETURNS WITHIN CANADA AND THE UNITED STATES
Pre-paid return label is only provided for qualifying orders from US & Canada.
Once a return label is issued, the package must be shipped to Toboggan Canada within 7 business days.
Returns will be inspected by Toboggan Canada and will be fully refunded (minus any restocking fee) to your original method of payment.
Please allow 10-15 business days for the credit to post to your bank account or original payment method.
Restocking Fee ($18)
All refunds will be subject to a $18 restocking fee.
For Return and Exchange:
Items returned for an exchange will need to be inspected before the exchange item is sent out.
Please allow 3-5 business days for the return to be dispatched.
For faster exchange, we advise you to return the item in your possession for a refund and order a new style/size from our website. No restocking fee will be applied with this option.
For Return and Store Credit:
Store credit is valid for up to 12 months from the date of issue.
Store credit is made available to the customer via Digital Gift Card.
FOR INTERNATIONAL RETURNS
The choice of shipping carrier is at the discretion of the buyer.
Buyer needs to open a return request, following the returns portal and wait for the return to be approved.
Once approved, the buyer will be emailed with the complete address & return commercial invoice for shipping back the jacket.
All associated customs duties and shipping costs are to be paid by the buyer.
Package must be shipped to Toboggan Canada within 7 business days along with the tracking number and proof of shipping.
Returns will be inspected by Toboggan Canada and will be fully refunded (no restocking fee) to your original method of payment.
Please allow 10-15 business days for the credit to post to your bank account or original payment method.
----------------------------------------------------------------------------------------------------------------------------
Restocking Fee.
No restocking fee will apply for buyers returning from outside Canada & USA
For Return and Exchange:
Items returned for an exchange will need to be inspected before the exchange item is sent out.
Please allow 5-7 business days for the return to be dispatched.
For faster exchange, we advise you to return the item in your possession for a refund and order a new style/size from our website. No restocking fee will be applied with this option.
For Return and Store Credit:
Store credit is valid for up to 12 months from the date of issue.
Store credit is made available to the customer via Digital Gift Card.
Hudson’s Bay Marketplace buyers, please contact us directly through the Marketplace portal.
To start the return/exchange process, click HERE.