Return Policy

At Toboggan Canada, we want to make sure you are completely satisfied with our products. If you are not fully satisfied, item(s) ordered on www.toboggancanada.com may be returned to us within 30 days of receipt, if the below requirements are met-

  • Unwashed
  • Unworn
  • Hangtags still attached
  • In its original packaging

Returns will be inspected by Toboggan Canada and will be fully refunded to your original method of payment. Please allow 5-10 business days for the credit to post to your account.

Exchanges are accepted within 30 days of receipt. Any demand for exchanges must follow the same procedure as returns indicated above.

RETURNS OR EXCHANGES WILL NOT BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER SENT BY E-MAIL. Please contact info@toboggancanada.com to obtain a return authorization number.

Items marked as “FINAL SALE” on your receipt cannot be exchanged or returned.

Shipping fees are non refundable.

 

Warranty Policy/ Repair Policy

We want you to enjoy your jacket as long as possible; life expectancy of our products depends on how you treat them. All our coats are under warranty for 1 year from date of purchase. Returns will be inspected by Toboggan and will be fully refunded once the damage is confirmed to be a result of a manufacturing defect. Proof of purchase is mandatory.

Any Toboggan product damaged by normal wear and tear or misuse of the product will not be accepted for a replacement or a refund.

RETURNS WILL NOT BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER SENT BY E-MAIL. Please contact info@toboggancanada.com to obtain a return authorization number.

Please note that Toboggan Canada warranty does not include 2 way shipping. All repairs must be sent to Toboggan Canada at the customer’s expense.