Items marked as final sale on your receipt cannot be returned. If you wish to return your merchandise,
you will have a 7 day delay, starting from the day you received your shipment.

Exchanges are accepted within a 14 day delay, starting from the day of reception. However, we
suggest that you return your item and make a new purchase in order to accelerate the process.
Any demand for exchanges must follow the same process as returns indicated above and
require an authorization number by email.
Returns or exchanges will not be accepted without an authorization number sent by email.
The returned merchandise must be in its original condition.
Shipping fees are not refundable.
Returns should be shipped with a service providing a tracking number and insurance as we are not
responsible for delayed or lost packages.

The balance will be refunded to your credit card within 5 business days of the reception of the item at
our offices. In stores, refunds are immediate.


All returned items should be declared as a “Return of Canadian Merchandise” on the customs
declaration; returned packages that don’t have this mention on their custom declaration may
not be successfully delivered to our warehouse and may incur additional fees.

Shipping fees are not refundable.