Contact Us

Final Sale Notice:

Items with 50% discount or more is a FINAL SALE and does not qualify for an exchange or refund.

Customer Notice:

Orders placed during Black Friday and Cyber Monday Week has a processing time of up to 7 business day (+ additional days for Fedex delivery).

We appreciate your patience in advance and kindly refer to your Fedex tracking number for up to date shipping information.

Marketplace Customers:

All marketplace related inquiries about order, return, exchange or refund must be communicated via the respective marketplace platform. A representative of Toboggan Canada will be assigned to you in due time to handle your inquiry and resolve any issues you may have. Marketplace inquiries my not be resolved over the phone.

Please note, contact form/email address below is not for marketplace orders and we request you to follow the appropriate channel of communication for faster response.

For all shipping, returns and exchange related inquiries please visit:

https://toboggancanada.com/a/returns

Alternatively, to start return/exchange: CLICK HERE

Please note: All returns and exchange related inquiries must be addressed through the returns portal only.

For all general inquiries:

By email: info@toboggancanada.com

(Return and exchange related emails sent to the above email address could take 8-10 business days to be picked up by the system)

Please include your 4 digit order number in the subject line.

All inquiries are handled during operating hours:

Monday - Friday (9:00AM to 5:00PM EST)

TOBOGGAN CANADA

9500 Rue Meilleur
Montreal, QC
H2N2B7

All returns and exchange must be done following the correct procedures mentioned in the Refund and Return Policy.

Toboggan Canada takes the COVID 19 threat very seriously for its customers and members of staff and does not accept any in person Return or Exchange.