Contact Us

All returns / exchange received after 3rd February 2021 will be subject to a 14 days quarantine at the warehouse before they are processed and the necessary action is taken. 
We are working very hard to make sure all orders are dispatched within reasonable time line. 
If you have any concern or queries regarding the status of your order, exchange or return 
please email us at



9500 Rue Meilleur suite 805
Montreal, QC


For all customer service & order related inquiries:

By email: (for all customer service related inquiries)


All returns and exchange must be done following the correct procedures mentioned in the Refund and Return Policy

Toboggan Canada takes the COVID 19 threat very seriously for its customers and members of staff and does not accept any In person Return or Exchange.